This Privacy Policy describes how Pocket Concierge ("we," "us," or "our") collects, uses, and discloses your information when you use our service.

Information We Collect

Information You Provide to Us

When you sign up for Pocket Concierge, we collect:

• Name and contact information
• Payment information
• Communication preferences
• Service requests and preferences
• WhatsApp number and communication history
• Any other information you choose to provide

Information Automatically Collected

When you interact with our service, we may automatically collect:

• Device information
• Usage information
• IP address
• Cookies and tracking technologies

How We Use Your Information

We use your information to:

• Provide and personalize our concierge services
• Process payments
• Communicate with you
• Respond to your requests
• Improve our services
• Analyze usage patterns and preferences to enhance service offerings
• Train our concierge team on customer preferences and behaviors
• Develop new services based on aggregated customer data
• Comply with legal obligations
• Prevent fraud and abuse

Data Analytics and Business Intelligence

We may use the information we collect to generate aggregated, non-identifying analytics and business intelligence that helps us operate and improve our services. This includes:

• Understanding customer preferences and behaviors
• Identifying trends in service requests and usage patterns
• Measuring the effectiveness of our concierge services
• Developing and refining our service offerings

By using our service, you agree that we may use your data for these analytical purposes.

Sharing Your Information

We may share your information with:

• Service providers who assist in providing the concierge services you request
• Payment processors to complete transactions
• Third-party vendors who provide services on our behalf
• Legal and regulatory authorities when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information to comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your information
• Restrict or object to processing
• Data portability
• Withdraw consent

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage technology is completely secure, and we cannot guarantee the security of your data.

Compliance with UAE Laws

This Privacy Policy is designed to comply with the data protection laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable regulations.

International Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure that such transfers comply with UAE data protection laws and that appropriate safeguards are in place to protect your personal information.

Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@pocketconcierge.com.